Security deposit (credit card pre-authorization): the amount is calculated for each rental

Credit card
The Lessee should have a valid credit card (American Express, Mastercard, Visa). A credit card is required for the payment of additional costs, such as rental extension, fuel shortage at the end of rental, damage not covered by insurance, traffic violations, parking fines, etc.

Drivers age
A driver must be minimum 19 years old with a minimum 1 year of driving experience.

Personal documents
A valid driving licence and an identity card or a passport are required.

Car rental agreement
Before start of rental, Car rental agreement must be signed.

The purpose of rent
In exceptional cases, such as suspecting our vehicle would be used for illegal acts, we reserve a discrete right to decline a customer.

Minimum rental period
Rental period can be less than 24 hours with a minimal charge for 1 day of rental. Tolerable delay is 1 hour, after which an extra day is applied.

Payment
To reserve a vehicle, it is necessary to pay reservation deposit. Payment of reservation deposit is possible by credit (American Express, Mastercard, VISA). The payment instructions are sent by e-mail. The rest should be paid on vehicle pick up, by credit card, debit card or cash. If the total rental amount is less than reservation deposit, the full rental amount should be paid for the vehicle reservation.

Insurance
Any new damage must be immediately reported to the Police. If the tariff includes participation in the damage, in case of damage, the Lessee pays for the repair in the minimum amount of 300,00 EUR up to the amount of participation in the damage. 'Full coverage' covers in full one damage (one harmful event). All vehicles are insured against liability for damage caused to a third party. Damage caused by our vehicle is covered by the insurance company up to the amount specified by law. The all above is valid if all conditions from the vehicle rental agreement are fulfilled.

Cancelation policy
In case of cancellation, reservation deposit is not refundable, but it can be used for the next rental.

End of rental before the agreed date
If the vehicle is returned before the agreed date, the contract is calculated with the return date + the additional 100,00 EUR fee for early return. New total amount can not be higher than previous agreed amount.

Fuel
Fuel is not included in the price. The vehicle should be returned with the same amount of fuel as on pick up. If the amount of fuel is less than on pick up, missing fuel will be charged upon return, without refueling charge.

Price list of extraordinary expenses
Dry cleaning of the interior of the vehicle: 80,00 EUR
Lost or stolen car key: 100,00 EUR - 160,00 EUR (depends on key type)
Lost or stolen car documents: 200,00 EUR
Fueling wrong fuel: 100,00 EUR - 400,00 EUR (depends on the vehicle and where it is located)
Reinvoicing subsequent costs incurred in Croatia (parking ticket, speed ticket, etc.): 20,00 EUR + ticket + VAT
Reinvoicing subsequent costs incurred outside of Croatia (parking ticket, speed ticket, etc.): 35,00 EUR + ticket + VAT
Costs not listed in this price list will be charged as agreed and/or depending on the type of cost.

RENT A CAR SERVIS d.o.o., Brazilska 2, Zagreb as a lessor (hereinafter referred to as: RENT A CAR SERVIS), and the person stated herein as a lessee (hereinafter referred to as: the Lessee) have concluded the following CAR RENTAL AGREEMENT

Article 1.
RENT A CAR SERVIS rents out and the Lessee rents a vehicle from RENT A CAR SERVIS under the terms and conditions stipulated herein.

Article 2.
Having signed this Agreement the Lessee verifies that he/she meets general conditions in regard to the minimum age reqiured for driving and that he/she has all the documents required for driving. Having signed this Agreement, the Lessee confirms to have received a vehicie in safe working order with all pertaining equipment and documents.

Article 3.
The Lessee particulary undertakes: 1. to return the rented vehicle upon the expiration of the rental period to the place and on the return date specified herein or earlier at the request of RENT A CAR SERVIS; 2. to request from RENT A CAR SERVIS an extension of the agreed rental period, as well as all other rent-related changes, otherwise RENT A CAR SERVIS shali be entilted to report the vehicle being lost; 3. that, in the event that RENT A CAR SERVIS approves an extension of the rental period, it shall be deemed that the Rental Agreement has been extended with all the instruments of extension; 4. not to use the rented vehicle for ilIegal purposes (e.g. for comitting criminal acts, customs offences, violations of foreign exchange regulations and other illegal acts), for driver's training, transportation or towing of other vehicles or trailers, as well as for participation in motorsports; 5. to use the rented vehicle for individual purposes only and that only the Lessee or the person stated herein as an additional driver will drive the vehicle; 6. to treat the vehicle with due care and pay special attention that the vehicle is properly parked with the handbreak on, locked with the windows closed when lelt unattended; 7. not to drive the rented vehlcle outside the territory of the Republic of Croatia without RENT A CAR SERVIS's prior consent.

Article 4.
In the event of theft caused by negligence or carelessness on the part of the Lessee or driver, damage to the engine or driving mechanism of the vehicle (due to the shortage of the machine oil, oil for gear-box or differential, or coolants) damage to the oil pan, clutch, i.e. any damage to the lower chassis of the vehicle, damage to or the theft of tires, rims, hubcaps of other characteristic malfunctions caused by negligence on the part of the Lessee or driver, the Lessee shall reimburse RENT A CAR SERVIS, cumulatively: 1. for the total cost of car repair; 2. for the sum of lost profits resulting from car disuse due to repairs; 3. for the losses in daily rents as per the valid Price List; 4. for the value of the vehicle less depreciation, The charges under clauses 2. and 3. shall be paid by the Lessee for each day of the disuse of the vehicle as a result of repairs, but up to 30 days maximum. Charges for the lost documentation of the rented vehicle shall be paid as per the valid Price List. The Lessee shall also indemnify RENT A CAR SERVIS all damage caused by noncompilance with the provisions of this Agreement.

Article 5.
RENT A CAR SERVIS shall reimburse the Lessee for necessary expenses incurred during the rental period, such as oil, lubricants, regular servicing and minor repairs expences, but not car-wash expences, on the basis of an invoice presented upon effected payment. That invoice must be addressed to RENT A CAR SERVIS and will be accepted by RENT A CAR SERVIS provided that it has been paid in cash to a legal person and up to the amount prescribed by Croatian regulations on cash payments from the funds of a legal entity. In case it should be established that the Lessee has made an unnecessary replacement of an assembly, part or mechanism of the vehicie, RENT A CAR SERVIS shall not pay the Lessee the value of that part, assembly or mechanism.

Article 6.
The Lessee undertakes to pay RENT A CAR SERVIS immediately upon the cost of daily rent as per the agreed tariff and daily additional charges as expenses incurred and calculated in accordance with the Price List. Should the Lessee settle his/her liabilities by credit card, the Lessee hereby authorizes RENT A CAR SERVIS to charge rental expences to the card issuer direct on the basis of a credit card charge slip. The Lessee is liabie for legal default interest that shall be charged for overdue payments, as well as for all resulting expenses.

Article 7.
In the event of a traffic accident, car damage, misappropriation i.e. car theft, as well as a malfunction of the vehicle, the Lessee is obliged to: 1. safeguard the vehicie against decay and more extensive damage until it is taken over by RENT A CAR SERVIS, and retain evidence until the arrival of the police; 2. call the Police and request a copy of the official police report, except in the event of a malfunction. 3. notify RENT A CAR SERVIS and make a statement in the nearest RENT A CAR SERVIS office. The Lessee is liabie for the full value of damage that has not been entered into records and corroborated by a statement on the accident, regardless of whether the Lessee accepted and paid additonal Full Coverage and regardless of whether the Lessee is held responsible for the accident. Should the Lessee not act in compilance with clause 1. of this article, the Lessee shall pay, at the request of RENT A CAR SERVIS, the full cost of car repair resulting from the damaging event that ocurred during the period of validity of this Agreement, and cover other losses caused to RENT A CAR SERVIS due to that damage, including the losses in daily rents resulting from the disuse of the vehicle due to repairs, up to 30 days maximum.

Article 8.
The Lessee shall pay a share in the damage (deductible) specified in the Agreement in the event of any damage or loss of the vehicle and / or its parts. If the amount of damage and/or loss described in the previous paragraph is less than the amount of the deductible, the Lessee will pay the amount of damage. The deductible amount is possible to redeem by paying additional option Full coverage. Full coverage covers in full one damage (one harmfull event), provided that The Lessee has complied with all provisions of this Agreement. Basic insurance does not cover damages and losses incurred in risk areas and/or war zones, war operations or riots, as well as in the event when the vehicle is used outside border of the Republic of Croatia without the written consent of RENT A CAR SERVICE. Acceptance of the Full Insurance does not diminish the material responsibility of the Lessee for damage if he did not follow the procedure established by this Agreement in the event of a harmful event.

Article 9.
Insurance does not cover liability of the Lessee or driver for any damage incurred deliberately, under the influence of alcohol or drugs, without valld driver's license or during driving restriction (suspended driver\'s Iicense), as well as in the event that there are more persons in the car than the car's registered seating capacity allows and in other circumstances determined by insurance rules. Insurance does not cover any damage caused by war operations or riots.

Article 10.
RENT A CAR SERVIS is not liable for any damage caused to the Lessee as the result of a delayed delivery of the vehicle, as well as for any damage the Lessee or driver may suffer as the result of a malfunction that might occur during the rental period.

Article 11.
All issues arising hereunder shall be under the jurisdiction of the court in the principal place of business of RENT A CAR SERVIS.

I have never rented a vehicle. What should I know? What information and advice you can give me?
You can read the rental terms and general information here. It is important that you take a care of a vehicle in the manner of a good owner. Such clients, especially those who frequently use our services we award with additional discounts and upgrades. For price calculation and reservation please use our online reservation sistem.

What does it mean 'upgrade'?
Upgrade is when instead of the reserved vehicle group, you get a larger group, higher vehicle class, but for the price of the reserved one. For example, you reserve a group MCMR (VW Up or similar) and you get a group CCMR (VW Golf or similar). This occurs when, due to a large number of reservations, at moment when you come to pick up a car, we don’t have the car group you have booked. To fulfill your request, which is mandatory, we give you a larger group, but at the reserved price.

How is calculated 1 day of rental?
Rental starts at the moment you collect the car. At the same time tomorrow is the first day. Same time the day after tomorrow is second day and so on.

What is included in the price?
It is always written what is included in the price. The items are: car rental, kilometers (number of included kilometers or unlimited kilometers), insurances, green card for crossing the border, additional driver, accessories (wifi device, child seat), VAT etc. Fuel is not included. The vehicle should be returned with the same amount of fuel as on pick up. If the amount of fuel is less than on pick up, missing fuel will be charged upon return, without refueling charge.

What if a vehicle breakdown or tire defect occurs?
In case of any type of malfunction, contact us immediately. We will try to solve the problem as soon as possible, depending on which solution is faster and easier. Sometimes the malfunction can be solved on the spot by calling 'Roadside Assistance' or the nearest mechanic, otherwise the vehicle will be replaced. The tires are not covered by insurance. In the event of a tire defect, you should replace it yourself with a spare tire and then contact the nearest vulcanizer. You can call 'Roadside Assistance' and when it is about replacement a tire, you pay that cost. Of course, feel free to contact us, and we will at least try to help you with advice over the phone.

I would like to pay rental in cash. Why do you need a credit card?
Credit card serves as a guarantee for payment of unplanned expenses such as the extension of the rental, if the vehicle is returned with less fuel than on the rental start, for parking tickets, for any damage that is not reported to the Police, etc.

How long I can be late in return without extra payment?
The maximum delay that we don’t charge is 1 hour. After this period will be charged an extra day.

Can I travel to other countries with the vehicle?
It is allowed to travel to other countries (EU countries + BiH, Serbia). It is necessary to pay extra for the border crossing option. The amount depends on the number of rental days.

I had an accident with a vehicle. What should I do?
Be sure to call the Police immediately and contact us. Police breathalyzer is mandatory. If the vehicle is not drivable, we immediately proceed with the vehicle replacement procedure. Duration depends on your position and we always work in way that you get a replacement vehicle as soon as possible. The above is valid if all conditions from the vehicle rental agreement are fulfilled.

I had an accident. I took Full coverage. Should I still call the Police?
Yes. Each new damage, regardless of whos fault is and where it happened, must be immediately reported to the police, otherwise the insurance is not valid.

I noticed a small damage on the vehicle while it was on a parking lot. Should I call the Police?
Any damage should be reported to the Police. Exception can be made if the damage is very small and barely noticeable. In this case please contact us and you will be adviced by our stuff for further action.

Do I have to pay parking in Croatia?
In almost all cities in Croatia parking has to be paid. Sign for the obligation to pay is on each lot. In the city center is more expensive and there is a time limit. If you are planning to stay longer in the city center, the best is to look for a garage, because there is no time limit. You pay for each hour and somewhere are daily prices. Payment can be made by mobile phone by sending an SMS message or you can purchase ticket at the machine located at the parking lot. On average, price goes from 1 - 10 EUR per hour.

I got a parking ticket. Do I have to pay it?
You must pay immediately the parking ticket or any other fine received during the rental and give us a copy of the payment confirmation when returning the vehicle. You can pay the fine at any bank or post office.

Can someone other than me drive a car?
The vehicle may be used only by the person who rented it (the Lessee) and the person who is specified in the rental contract as an additional driver. The Lessee has full responsibility for all costs occurred during rental such as traffic violations, parking tickets, etc.

1. General information
This Privacy Statement for RENT A CAR SERVIS d.o.o. was adopted in accordance with the General Regulation of the European Parliament and of the Council of Europe, no. 2016/679 (GDPR). RENT A CAR SERVIS d.o.o. is registered for the car rental business. This activity is performed through the website www.rentacarservis.net. This Statement describes what data is recorded in our database, what purposes it is used for and what are your rights and our obligations regarding your personal data.

Data processing is the responsibility of:
RENT A CAR SERVIS d.o.o., Brazilska 2, 10090 Zagreb, Croatia
The Commissioner for Personal Data Protection is available by e-mail (info@rentacarservis.net) and by phone (+385 91 6293463).

2. List of personal data
2.1. List of personal data when inquiring about car rental
When inquiring about car rental via the website www.rentacarservis.net, we record the following personal data in our system: name and surname of the user, email address, contact phone, name of the users company, company OIB.
2.2. List of personal data when making a reservation / Car rental agreement
When making a reservation / Car rental agreement in our system we write the following personal data: name and surname of the user, street, city, country, phone 1, phone 2, email , drivers license (number, country of issue, date of issue, expiration), date of birth, identity document (ID card or passport number, date of issue, country of issue), name of the users company, company OIB, users language (Croatian or English). The system stores a scan / copy of the drivers license and identity card or passport of the user.

3. Use of personal data
Data stored in our system are used exclusively for making offers and reservations at the request of the user, and the contracts and invoices as a realization of vehicle rental and other related costs. With the consent of the user, from time to time notifications are sent by e-mail about news in our services (newsletter).

4. Period of retention of personal data
All personal data in the system is stored permanently until it is deleted. Deletion shall be effected in accordance with the instructions in Article 6.

5. Processing and modification of personal data
Personal data in our system is not distributed outside our system and is not used for marketing activities of any kind. At the request of the user, all associated personal data may be changed.

6. Deletion of personal data
Every user has the right to delete their data from our system. The request for deletion is submitted to the Commissioner for Personal Data Protection in writing to info@rentacarservis.net.

7. Right to appeal
Every user has the right to appeal. If you are of the opinion that your personal data has not been used in accordance with Croatian or European data protection regulations, please contact us to clarify any problem. You have the right to lodge a complaint with the Croatian Data Protection Agency, i.e. in the event of a change in the applicable regulations to another body that will take over its competence, and from 25.05.2018. to a supervisory body within the EU.

8. Exercising rights
If you wish to exercise any of these rights, please contact us using our contact details in Article 1. of this Statement.